At Flower Delivery Epsom, we take immense pride in delivering fresh, beautiful blooms to households and businesses across our local area. As trusted Epsom florists, we stand behind our Fresh Flowers Guarantee, ensuring your flowers arrive in perfect condition and stay fresh for days after delivery. In the unlikely event that you are not fully satisfied, please read our comprehensive Returns, Refunds & Complaints policy below.
Your satisfaction is our greatest priority. If your flowers arrive in Epsom or the nearby area and appear damaged, wilted, or otherwise not up to our high standards upon delivery, please notify us as soon as possible. Simply report the issue within 24 hours of receiving your delivery. To help us resolve the situation quickly, please provide supporting details and, if possible, a photo of the arrangement. Our team will review your case promptly and offer a swift resolution, ensuring your experience with us remains positive.
We guarantee that all flower arrangements delivered through our Epsom service will remain fresh for a minimum of five days from date of delivery, provided they are cared for as instructed. Our florists use premium blooms, hand-selected each morning to uphold our promise of longevity and aesthetic appeal. Should your flowers not meet this standard of freshness, please get in touch during this five-day freshness window for a review and solution.
If your flowers are damaged on arrival or do not remain fresh within the guaranteed window, Flower Delivery Epsom will arrange for a suitable remedy. Depending on the issue and your preference, we can offer a full refund or a replacement arrangement delivered at no additional cost to you. Our goal is to ensure your celebration or corporate event in Epsom is never let down by tired blooms. Please note that refunds are processed back to the original payment method and may take several working days to appear, depending on your bank or payment provider.
We value every customer and genuinely care about your feedback. If you are dissatisfied with any aspect of your flower delivery or customer service experience, please let us know. We recommend sharing full details of your concern, including delivery date, order details, and the nature of the issue, so our team can investigate thoroughly. Every complaint is treated seriously, and we aim to respond within two working days to resolve matters quickly and professionally. Your comments help us serve Epsom’s households and workplaces even better in the future.
As your local Epsom florist, we appreciate the trust placed in us by so many local homes and businesses. Whether arranging flowers for joyful celebrations, business receptions, or thoughtful gestures, we are committed to quality and care. Thank you for choosing Flower Delivery Epsom – your satisfaction powers our passion for fresh, beautiful flowers every day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
