These Terms & Conditions ('Terms') apply to all orders placed with Flower Delivery Epsom ('we', 'us', or 'our'), for the supply of flowers and related products, delivered throughout Epsom and surrounding areas. By using our online flower delivery service and placing an order, you, the customer ('you', 'your'), agree to be bound by these Terms. Please read them carefully before placing your order. They do not affect your statutory rights.
Our online flower delivery service is intended for individuals aged 18 or over. By placing an order, you confirm that you are at least 18 years old and reside in Epsom or the surrounding delivery areas. If ordering on behalf of another person, you accept responsibility for ensuring they are aware of and accept these Terms.
Orders can be placed via our website at any time. The process for ordering flowers online in Epsom is as follows:
All orders are subject to acceptance and availability. Where an item is unavailable, we reserve the right to substitute with a similar product of equal or greater value. We will do our best to notify you of any significant substitutions. Please contact us prior to ordering if you require specific flowers or arrangements and wish to confirm availability.
We deliver throughout Epsom and the surrounding local areas, as specified on our website. While we aim to offer a same day or next day flower delivery service in Epsom, delivery times and dates cannot be guaranteed during peak periods or adverse weather. Deliveries are made during normal working hours unless otherwise arranged. It is your responsibility to ensure the recipient is available to accept the delivery at the address provided. If delivery cannot be completed, we will attempt to leave the order with a neighbour or in a safe place, where appropriate, and leave a card to inform the recipient.
All prices shown on the website are in Pounds Sterling (£) and include applicable VAT where stated. Payment for orders must be made in full at the time of purchase. We accept most major debit and credit cards via our secure online payment platform. By providing your payment information, you confirm you are authorised to use the payment method. Orders will not be processed or dispatched until payment is received and cleared.
If there is a pricing or payment error with your order, we will notify you as soon as possible and give you the option to confirm the order at the correct price or cancel and receive a full refund. We reserve the right to amend prices at any time prior to payment being received.
You may cancel or amend your online flower delivery order in Epsom provided we receive your request prior to the order being prepared or dispatched. Please notify us as soon as possible if you wish to do so. Once flowers have been prepared, dispatched, or delivered, cancellations may not be possible as flowers are perishable and often arranged specifically for your order.
If you cancel your order within a reasonable time and before preparations begin, we will offer a full refund. If cancellation is after preparation but before dispatch, we may deduct reasonable costs from your refund. No refunds will be given for cancellations made after delivery unless the product is faulty.
To amend your delivery date, address, or other details, please contact us promptly. While we will do our best to accommodate amendments, changes may not always be possible.
We are committed to providing high-quality fresh flowers and service to all customers in Epsom and the surrounding areas. Our flowers are carefully selected and arranged for maximum freshness and visual appeal. If for any reason you are dissatisfied with your order, please contact us within 48 hours of delivery with your order number and photographic evidence, where appropriate.
Should your flowers arrive in an unsatisfactory condition, we will review each case and, where appropriate, offer a partial or full refund, or arrange a replacement delivery. Please note that due to the perishable nature of flowers, returns cannot be accepted unless there is a quality issue. Minor variations in appearance, colour, or size may occur due to seasonal availability, and do not constitute grounds for return or refund.
While we strive to ensure the availability of listed products, fresh flowers are subject to seasonal and regional variation. Where an ordered flower or arrangement is unavailable, we reserve the right to use suitable substitutes of equal or greater value and similar style. Substitution may be necessary for packaging, bouquets, baskets, or vases. We will endeavour to notify you of significant changes, but smaller substitutions may be made to fulfil orders promptly within Epsom and nearby areas.
From time to time, we may offer promotional codes, discounts, or gift vouchers for our online flower delivery Epsom service. Promotions are subject to individual terms and may not be combined unless expressly permitted. Codes have a validity period and may be withdrawn without notice. Misuse of promotional codes or vouchers may result in order cancellation or refusal of service.
It is your responsibility to:
If incorrect delivery information results in failed delivery, additional charges may apply for re-delivery or replacement.
To the maximum extent permitted by law, Flower Delivery Epsom shall not be liable for any indirect, incidental, special, or consequential loss or damage (including loss of profits, business, or data) arising out of or relating to your use of our website or online flower delivery service. Our total liability for any claim arising shall not exceed the value of your order.
We do not accept responsibility for delays or failure to deliver due to circumstances beyond our control, including but not limited to adverse weather, transportation disruptions, acts of God, or incorrect recipient details.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
Your privacy and data security are important to us. We collect and process your personal information in accordance with our Privacy Policy and UK data protection laws. Personal information provided by you when ordering online is used solely to process and fulfill your order, provide customer service, and, where you have consented, to send marketing communications. We do not sell or share your data with third parties except as necessary for the fulfillment of your delivery.
All content, branding, images, and arrangement designs displayed on the Flower Delivery Epsom website are owned by or licensed to us. You may not copy, reproduce, or distribute any part of our website or products without our express written consent.
We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on our website. Continued use of our online flower delivery Epsom service will be taken as acceptance of any amended Terms. You are advised to check this page periodically before placing orders.
We may transfer, assign, or delegate our rights and obligations under these Terms to another party at any time, without notice, provided your rights are not materially affected. You may not transfer your rights under these Terms without our written permission.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed without affecting the remainder of the Terms, which will remain in full force and effect.
These Terms & Conditions and any dispute arising from them are governed exclusively by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these Terms or your use of our online flower delivery services in Epsom and surrounding areas.
These Terms constitute the entire agreement between you and Flower Delivery Epsom regarding online flower delivery and supersede all prior agreements, representations, or understandings, whether written or oral. Any waiver or delay in enforcing any right under these Terms does not constitute a waiver of that right in the future.
If you have any queries, concerns, or complaints regarding our online flower delivery Epsom service or these Terms & Conditions, please use the online contact form on our website. We aim to respond to all correspondence within a reasonable timeframe and resolve complaints promptly and fairly.
These Terms & Conditions apply to all customers ordering flower delivery throughout Epsom and the wider local area. Please ensure that you have reviewed the most up-to-date version of our Terms prior to placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Epsom, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Epsom.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
